returns/refund policy

 

7 working days

If you are not satisfied with the items you have chosen, please let us know by e-mail or in writing within 7 working days of receipt of your goods.

We will be happy to offer you an exchange or, if you prefer, a refund – provided that you return the unwanted goods to us in fully resaleable condition and in their original undamaged packaging.

If these terms are not met, Rawgarden reserves the right to refuse a refund, or to deduct up to 20% of the selling price from the refund due.

Refunds may take up to 30 days to process.

Made-to-order items

Made-to-order items, such as inscribed benches cannot be exchanged or refunded.

End-of-line items

End-of-line items purchased in the clearance sale are also non-returnable, non-refundable.